All sales are final unless otherwise noted.
Please read and make sure you fully understand our refund policy prior to making a payment.
Digital SaSS operates as a business and we expect clients to understand and respect our policies. Our goal as a digital design and marketing agency is to bring the highest valued supply and services, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on time with respect to the services offered to the client.
THIS IS OUR REFUND AND CANCELLATION POLICY AND BY HIRING DIGITAL SASS FOR PRODUCTS AND SERVICES YOU ARE BOUND BY THIS AGREEMENT AND YOU AGREE TO ABIDE BY OUR POLICIES.
Web Development
Web design and development projects require extensive resources, consume our time and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. If a project gets cancelled, delayed or postponed by the CLIENT, then all money paid will be retained by DIGITAL SASS and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. No exceptions.
Where there is any delay from the Client’s Organization to supply content, pictures, videos, or any other material to us which leads to a delay in the completion of work, Digital SaSS has the right to extend any previously agreed deadlines by a reasonable amount.
Digital SaSS reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.
Search Engine Optimization, PPC, Social Media Marketing, & Internet Marketing
Payments for Search Engine Optimization, PPC, Social Media Marketing or any of our Internet Marketing services are non-refundable even if a fee was paid in advance. Once a payment or deposit is made, there are no exceptions to our refund policy.
Setup Fees:
Setup fees are applied directly to expenses incurred by Digital SaSS in the setup phase of any SEO or Internet Marketing campaigns and are non-refundable.
Chargebacks:
We normally ask for a client credit card or payment info so that we can charge the client card for services provided or we may also send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.
If any chargeback or payment dispute is caused by the client to a bank or credit card company, then client services and/or projects will be suspended and in some cases, all work will be undone (reversed) without notice. Furthermore, the amount of the chargeback fee will be issued to the client (to recover any fees passed on to us by the credit card company).
In Addition, any outstanding balances accrued as a result of the chargeback(s) will have to be paid in full before we restore service, deliver any files, or commence any work.
PLEASE CONTACT US TO ADDRESS ANY BILLING ISSUES AND WE WILL GLADLY HELP YOU.
Requesting a chargeback or opening a dispute for a valid charge from us is fraud. Chargebacks are never a legal or appropriate means of obtaining a refund. All disputes will be challenged by our lawyers with sufficient evidence from our records.
Website Hosting
All hosting payments whether present or past months are non-refundable. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources depending on the plan you purchased.
If client opens a hosting account but does not use it, payment will still be due. Hosting billing cycles continue until a cancellation notice is received in writing from the CLIENT.
Account Suspension
All hosting payments that are 3 days past due will trigger an account suspension. Hosting paid up to 12 months in advance and cancelled before the expiration date will be refunded for the months not yet elapsed.
digital-sass.com reserves the right to disable and/or terminate a user’s account, services, or contract if a user is found in violation of our terms and policies. Termination due to policy violations will not be refunded.
ABOUT REFUNDS / NO REFUNDS
Once we have begun service or labour on your project, accounts, orders, etc, we do not issue refunds for any reason.
All services are offered at the client’s own risk: no guarantees, no refunds, no exchanges, no credits.
Digital SaSS and its affiliates, subsidiaries and vendors cannot and will not be responsible or liable for your monetary investment or loss in any way.
We do not know of a single PPC or digital advertisement provider that offers refunds on ads, clicks, budget, etc. Once you have spent money for ads on Google, Facebook, Twitter, LinkedIn, etc, you will almost certainly never see that money returned again, for any reason, no matter how compelling or justifiable your case may seem. The companies mentioned here are global titans, they and many others like them simply will not be swayed when it comes to refunding requests or service issues, including but not limited to loss of investment or loss of business or unexpectedly high charges for click costs and placements.
Our view is that business, advertising and marketing are all ventured as a form risk, effort and resources are expended in the hope of gain, profit or desired results, but it is not uncommon for any or all of those endeavours to fail.
You should NOT spend any sum of money, no matter how great or small on PPC services if you cannot afford to lose it entirely with no return, results, revenue or profit of any kind.
DISCLAIMER OF GUARANTEES & EXPECTED RESULTS:
We absolutely do not guarantee results in any way.
Most professional marketers and marketing agencies do not guarantee results.
To re-phrase a quote from Frank Kern: “Your results will vary and depend on many factors … All business entails risk as well as massive and consistent effort and action. If you’re not willing to accept that, please DO NOT [contract with us for marketing services]”
Google forbids us from guaranteeing ranking or listing results and discourages uses from working with agencies who provide guarantees. For an example, see Google’s statement in this article which says “Beware of SEOs that claim to guarantee rankings“. The same principle applies to all other entities (ad platforms and publishers) and services (PPC, advertisements, email marketing, etc).
But don’t take our word for it. The best summary we’ve seen about the evils of a guarantee in the Marketing industry comes from this article on Forbes, where the author correctly writes in point #5 about the agency: “Making guarantees about something you cannot control carries inherent ethical problems” and about the client: “If you have to ask about a guarantee, you probably aren’t ready to be a client because you aren’t financially stable enough to make the investment” “Potential clients seeking guarantees raise two major red flags: a. their own credibility b. the nature of your relationship with them.” The article (by Josh Steimle) is excellent and we suggest you give it a thorough read. It is focused on SEO, but the exact same principles apply to PPC and all other forms of marketing: digital, online and offline.
In short, we are in the business of working with our clients to improve their revenue and profitability, but the majority of the systems, corporations and people who come into play in a marketing, sales and business scenario are completely beyond our control.
Examples include, but are not limited to:
- We can’t force Google, Facebook or any other ad platform or publisher to list or show your ad in any particular position, rank, or order;
- We can’t make people see, notice, view or watch your ad, listing, offer, services or product;
- We can’t compel people to like your ad, listing, offer, services or product even if they do see it;
- We can’t make them click on the ad or the link if they see or like it;
- Once they click, we can’t make them like your website or anything they see on it;
- We can’t prevent them from leaving your website;
- We can’t make them accept your offer, product or service in any way, including opt-ins, calls, contacts or purchases, even if they have seen it and liked it;
- Most importantly of all, even if someone gets this far, and likes and wants whatever you have to offer them: we can’t make them pay you;
Marketing, Advertising and Business, in general, are risky endeavors.
As this article byt Martin Zwilling states “Marketing is fraught with risk, but playing it safe or no marketing is the ultimate risk“.
Do not place orders or engage in or pay for services, activities projects or orders if you cannot reasonably afford them and/or cannot tolerate the loss of your funds or the failure of your expected results and/or expected “ROI”.
While we accept credit card payments for convenience, we strongly discourage anyone from going into debt (including loans or credit card debt) in the hopes that marketing will start, “save” or improve their business.
No Assurance, Guarantee or Warranty:
We offer this information as a best-effort suggestion to help you understand and control your rights and/or options.
No assurances, guarantees or warranties are provided concerning this information. Use at your own discretion. We encourage all users to fully educate and familiarize themselves with the implications, effects and risks of technology, online marketing and advertising, and internet use, especially as it pertains to business and your personal privacy, security, etc.
Monthly Marketing Plans Cancellation Policy
Successful Digital SaSS clients on an ongoing monthly marketing plan may cancel their plan, with 30 days prior written notice. Digital SaSS does not refund partial month payments. Cancellation only applies after the 30-day cancellation waiting period is over. Clients will be charged for any work done during the 30 cancellation period. Digital SaSS does not guarantee sales generated from any client advertising campaign.
Exceptions:
We reserve the right for management to make exceptions and issue refunds or credits at their sole discretion only.
Effective Date(s) and Changes:
This refund policy is effective as of 2022-01-01.
We reserve the right to modify the terms of this privacy policy at any time and in our sole discretion, by posting the changes on this page. YOUR CONTINUED USE OF THE WEBSITE AND OUR SERVICES FOLLOWING OUR POSTING OF A CHANGE NOTICE WILL CONSTITUTE BINDING ACCEPTANCE OF THOSE CHANGES.
Contact us at support@digital-sass.com for questions related to refunds and returns.
